Hospital Call Center

Let your patients experience the best in hospital customer service

Hospital Customer Service

Customized solutions for hospitals to offer proactive medical answering services to patients.

Open Your Mind

to new thinking and new possibilities

Helpline Call Center

Our Help line center can take care of any complex information dissemination as required by our client. We also manage facility services for Real Estate Companies, Educational Organizations etc...

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Hospital Call Center

Hospital Call Center or Medical Call Center Help Desk that acts as an empathetic and compassionate Help Line for Renal Patients, Diabetics, Ortho Patients, Heart Patients and Cancer Patients.

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In-Bound Communication Centre

Our Facility Management Services helps your company in breathing easy by transferring the pressures related to internal facility services to us!

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Open Mind Overview

Open Mind Services Limited is a leading Healthcare Call Center Outsourcing company meeting demands in varied fields such as Medical Call Center, Hospital Customer Service, Hospital Call Centers and Healthcare BPO.

We have a solution to any hospital outsourcing problem you may have- or your patients might encounter.



We hired Open Mind Services Limited for Call Management in our organization...

Ashwini-K Aggarwal

"Naveen ji is soft spoken, simple and an amazingly responsive person...

Yudhisthir Singh Naruka

Open Mind Services Limited conjures an immanent combination of operational excellence and quality insights...

Real-life Hospital Call Center Tips Blog

Hospital Customer Service teams need the right tools. LISTEN to patients complaints. Practice clear communication for patient engagement. Practice Empathy, Patience, and Consistency. Know how to close a conversation...

Customer Service Guide for a Small Business

Consistent excellence in customer service is central for a small business. Here is a practical little Customer Support Guide.

What you should know before outsourcing customer support

Businesses are viewing Inbound Customer Support Outsourcing as a viable possibility to optimize investments and maximize value.

Nothing Builds Trust Better Than Consistency

Customer Experience - It's not what we do once in a while that builds a robust relation; it's what we do consistently.

How Tele-Health can Bring Diabetes Care to the Common Man?

Bringing patients within your desired goalposts by teaching them to build their diet around a family event is more realistic than saying, "Never eat dessert."

Patient relationship management: advantage patients, courtesy healthcare providers.

A two-way patient relationship management helpdesk gives the patient a platform to resolve anxiety and queries about her health.

How Healthcare Marketers can use Social Media most efficiently

Social media isn't only a place to advertise your products but it's also an ideal platform to propagate important information about public health issues.

Tone of Voice defines Customer Experience

We all understand that tone of voice is important, but what is the right tone that makes for a well-rounded customer experience?

Why Outsourcing your Customer Services is an astute decision?

Customer support agents are the soldiers in new markets, coached to win over customers at the expense of your competitors.

How to Provide Great Customer Service in Your Small Business

Here are helpful tips for learning about customers & their needs & pivoting your services for an excellent customer experience.

Open Mind Family

We're proud of our people! And as welcoming of those who aspire to be a part of the Open Mind family...