Running a successful business is not only about creating value for your customers and marketing it prudently so that they find you at the right time and right place; it’s also about communicating with clients, fulfilling their needs, answering their concerns, and providing an excellent customer service, and consequently, customer experience.
Generally- in more than 80% of cases- being nice to your clients is not difficult at all.
Yet life and people are unpredictable and try as much as you do; things can sometimes go wrong, resulting in angry customers either asking for a refund or snapping off a profitable relationship.
Why do unsatisfied customers matter?
Of course you hate losing money, right? So the first part is obvious.
Secondly, in this age of rapid gratification where Avengers earn more money in a weekend than a small country’s GDP, you won’t like social media abuzz with negative reviews of your company. People sometimes act out of retribution and inanity, and you will definitely love to stay clear of such reckless measures.
Finally, such people often carry a bigger ego than us mortal beings. And that impedes their logical thinking, thus losing out on an awesome service provider. But that hurts your business too. Hence, it’s better to believe in the age-old lexicon of nip it in the bud – kill a complaint before it balloons into an unmanageable controversy.
With our focus on providing customer services for our clients, we at Open Mind Services Limited have faced many ruthless, recklessly abusive and persistent complainers. Trust me when I say there is always a way out to turn an angry customer into a loyal one.
But how ?
Let’s have a look at these seven tips we have gathered from our not-so-pleasant experiences:
Do you have a history of weird customer grievances? We’re eager to hear!
Open Mind Services Limited, a specialized Inbound Communications company continues to assist its clients in providing impressive customer service and delivering vital competitive advantage for more than 15 years now.