Helpdesk for Customer Support Services

Helpdesk for Customer Support Services

Customized Outsourcing help desks for businesses boosts your customer satisfaction while providing valuable customer insights that help drive your business.

Moreover, Open Mind Help Desk Outsourcing Services gives you the freedom to focus on your core competencies.

Our Help line center can take care of any complex information dissemination as required by our client, we specialize in student mentoring, counseling for education companies, Real Estate help lines for builders, help lines for Vendor Management and Disaster handling.

Education Companies: We have a strong experience in handling processes like

  • Student counseling on phone
  • Help line for students of particular courses and subjects
  • Inviting students for various events

Real Estate Companies: We service big Real estate companies to handle their Query
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  • Toll free number queries: All kinds of queries landing on the Toll free or paid / advertised number.
  • Web Chat
  • Web queries
  • Web Direct call facility "Call me now"
  • Project Related Queries

Under Vendor Management Service we do following:

  • Create and maintain Vendor database.
  • Co-ordinate with 3rd party vendors for maintenance & installation.
  • Follow-up with vendors in case of hardware/software problem resolution.
  • Track inventory of any items sent for repairs & follow up for replacement.
  • Prepare vendors respective SLA
  • Liaison with vendors, OEMS, service providers for related work, equipments
  • Deploying and maintaining critical part inventory of vendors
  • Measure severity parameters of SLA and perform complain escalations respectively
  • Logging and escalating complains with vendors and tracking till resolution
  • Analysis, rating performance of vendors’ vis-a-vis their SLA
  • Assurance and achieving committed uptime from vendors
  • Penalty and rewards commercial implications for the vendors
  • Reports; Analytical, Graphical, MIS