Inbound Call Center

An experienced and professional outsourced call center services provider, our customer-centric team of well-trained executives offer a range of inbound call center services from our state-of-the-art inbound call center. Our services range from the general customer service to query resolving services to highly demanding claim processing services.

Our call center agents are professionally trained to deliver an outstanding customer experience to every caller in every conversation - be it an existing customer or a prospect looking to explore your company’s products or services.

Although we are open to receive and answer calls in any domain for your business, a few of our standard inbound call center services are as follows:

  • Customer Support Services - With over a decade of experience in delivering an excellent customer experience, we tick all the boxes to becomes your principal call center services provide. Our competently coached executives are recognized for consistently delivering services that meets customer expectation and add value to your brand equity.
  • Answering Services –Your prospects and customers expect precise answers to their queries. Our answering services ensure answer every call in a professional and responsive manner.
  • Billing/Invoice Support – Our inbound call center services are fully equipped to handle billing/invoice support for your customers. Our detailed reporting and meticulous data handling ensures your customers get the up-to-date, accurate data.
  • Refund Claim Processing - We consider refund claims more important than receiving a 5-star review! Our call center agents are instructed to process each such claim faster so that customers’ trust in the brand either stays intact or is enhanced.
  • Inquiry Handling - Our detail oriented inquiry handling process is designed to handle customer inquiries appropriately and resolve them within a stipulated time. Our inbound call center executives are equipped with necessary expertise and experience to manage each inquiry efficiently.

Facility communication center:-

Our facility management service help the organization to hand-over the pressures related to internal facility services. We become a single contact point for the organization as well as the vendors. It helps in streamlining the process as all facility communication is provided to a single contact centre which relays the same to the concerned vendors and also follow-up for the completion of the communication. This helps in accumulating all the data as well as stream lining and improving processes.

White-Goods / Medical Equipment Complaint Centre:-

Our organization comes from a very proficient medical background. We are one of the leading organizations to provide backend support for medical equipments. We form a single connect point for all your customer related complaints. The complaints are then forwarded to the field staffs which help in speeding up the process. We also provide thorough communication to the customers through SMS and Email, which helps the customers to understand the process better. We have a follow-up and feedback system which helps organization to satisfy its customers better and to analyze employee productivity.