Mobile as a radical platform for Digital HR Shared Services

Mobile as a radical platform for Digital HR Shared Services

HR Shared Services are looking at a brand new horizon with innovations in digital technology.

Digital platforms and mobile apps are raring to join the race that could ring in electrifying innovations to revolutionize employee experiences as well as redefining HR services delivery.

The world around us is changing rapidly and digital adaptation is rising breathtakingly. Digital evolution is all pervasive wherever you look- at home, at work, at leisure. Even the most laid-back of all activities- reading a book on a beach- has seen digital technology sneaking in; in the form of a Kindle.

For HR Shared Services, this digital transformation offers an exciting opportunity to revolutionize employee experience by augmenting the current HR systems, processes and the entire HR division with new digital platforms, mobile apps and other ways of delivering excellence.

The big question is: How to ride on the coat-tails of digital to re-imagine HR and employee experience?

7 billion mobile phones are chomping 40% of all internet traffic, yet HR teams are sluggish in adapting smart productivity solutions on mobile apps that can bring in monstrous changes. Currently, less than 20% of companies deploy HR solutions on mobile apps.

Digital HR is essentially a consolidation of social, mobile, analytics and cloud technologies and brings them together to create a new platform for improving employee and candidate experience. While vendors are offering solutions, companies ought to build their own integrated digital HR strategies and solutions.

Disruption is a much manipulated word in the digital parlance. Every new product is trivially pronounced disruptive regardless of its use for the user! Interestingly though, Digital HR is disrupting HR transformation like nothing has in the past few years. Right word at the right place! Extensive mobile penetration has already blurred work-life barriers. Mobile has become the first go-to communication unit for almost the entire population, especially the educated and employed ones. The time is just ideal to integrate traditional HR platforms with mobile HR technologies.

Imagine an app that manages attendance automatically; provides you with every appointment and google maps location-with traffic- and option to schedule meetings a week in advance. Sounds fantastic, no? Taking this ahead, how about recording a video that your team can view on-demand? Or send periodic messages to your team, boosting their morale or reminding deadlines? Your employees though will be happier if they can review their monthly payments, bonuses, transport, tax etc. within a few swipes! This is the new vision for digital HR, which can improve work-life balance.

Digital HR will result in a radical change in the way people work. Rather than building individual systems for on-boarding, learning and coaching, performance management, and payroll management, digital HR brings these solutions seamlessly together for an improved employee experience.

Making the transition from traditional to apps in a thoughtful way is sure to get you more response and accolades from your employees than you can imagine. Employee Productivity can improve, data quality can rise immensely, and overall satisfaction can shoot up, leading to minimize attrition. Not surprisingly, companies with a futuristic vision are welcoming this trend.

One of Australia’s largest telecom companies has made a beginning by employing an app to transform its first year employee experience. By analyzing data and understanding the frustrations and pleasures of these new employees, the company developed an integrated on-boarding program that is significantly cultivating employee engagement and retention.

Despite such impressive results at this and many other such companies, HR departments are still tepid to adapt. Research from an article, Smartphone support in talent and HR applications indicates that just 7% of companies use mobile technology for educating new recruits, less than 10% for performance management, 8% for scheduling and attendance, 13% for recruiting and candidate management, and 21% for leave requests. Digital Transformation is just about beginning to spread its wings to the broadest.

This new world of Digital HR is arriving fast, with about 38% of companies now thinking about it, even though only 9% are fully ready to make the transition. Nearly three quarters- 72%- of companies view this as an important priority, while 32% define it as very important. We believe 2016 will be a watershed year for the opportunity mobile offers to revolutionize HR.

Make no mistake though. Digital HR is more than just building some mobile apps and flung them in the apps store. It involves developing a new mobile platform with a wide range of apps using cloud and analytics technology, built with meticulous details. The platform should be designed to scale organically and include any number of apps- from attendance to scheduling to employee wellness, to recruitment to on-boarding, goal setting, payroll and every conceivable HR deliverable. Such an integrated design will ensure data stability and a robust recommendation engine.

The digital HR approach represents a completely new way of thinking about HR shared services. While moving into a cloud is a major part of transition, adoption of mobile as first level of integrated communications for real time HR operations forms the crux of the development. Further to this, analytics form an important part to fortify technology.

Success in a rapidly changing environment calls for new thinking and a willingness to accept new paradigms. The HR shared services team will need to partner with the IT department, use integrated analytics and analyze current solutions carefully. The digital transformation can only work with a fresh perspective from within the HR division. The realization that the coming generation is more adroit with mobiles and real-time updates should serve as the church-bell towards making the all-important mindset calibration, before any transition can get underway.


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