As an entrepreneur or even an informed citizen, you must have heard the maxim of real estate and property developers: Location, Location, and Location- suggesting that the success of your business depends majorly on the location of your business.
Come to think of it, another major influencer that contributes massively to a business is Customer Experience. And what do we have here that could emulate the location allegory? Consistency, Consistency and Consistency
It’s not what we do once in a while that builds a robust relation; it’s what we do consistently.
Of all the myriad objectives and significances of a winning Customer Experience strategy, Consistency or predictability in expecting and delivering a superior experience every single time tops the customer mind space- they want the experience to be as seamless as the last successful one.
You just can’t hide behind excuses and apologies because every single inconsistent (also read as unpredictable, unsatisfactory or inadequate) customer experience creates a dent in your reputation and losing that customer could well be the proverbial final nail in the coffin.
I haven’t yet met a solitary entrepreneur who was willing to forego a customer for a bad experience from his organization’s end.
How do you ensure that each of your customers experiences consistently excellence in services in every transaction?
Here are a few different approaches through your organization can deliver a consistently successful customer support experience:
The big idea is that when someone talks about your company with friends, they instinctively come out with things like “They are always so eager to help” or “Again, I had the same fantastic experience with their customer support!” That consistency is what builds up confidence, brick by little brick. And confidence leads to trust and loyalty and finally revenue appreciation.
At Open Mind Services Limited, we ensure we listen more than we say; that is the foundation of a great relation. Our customer support executives are educated the same values and skills to improve customer attrition, and maximize engagement for every client of ours.