Inbound Call Center

At Open Mind Services Limited, we specialize in delivering exceptional inbound call center services from a state-of-the-art facility. Our professional team ensures every customer interaction is handled with care, whether for general inquiries, appointment booking, complex issue resolution, or lead nurturing. 

Our core services include:

  • Customer Support: With over two decades of experience, we provide excellent customer service that enhances your brand reputation. 
  • Answering Services Internal Business Support: We ensure prompt, professional responses to internal customer and prospect queries.  – Should we keep it?
  • Inquiry Handling: Our experts resolve inquiries in a timely and detailed manner, ensuring customer satisfaction. Should we keep it?
  • Lead Management: We help you turn inquiries into loyal customers by efficiently tracking, organizing, and following up on leads, ensuring no opportunity is missed. 

Industry-Specific Helpdesk Services: (Links)  

Our specialized services ensure that customers receive timely and accurate support in areas like medical equipment, education, e-commerce, and more. 

Moreover, we use advanced software to streamline processes like internal facility management, complaint resolution, and lead management, offering clients clear insights and improved operational efficiency.