A Visionary operations leader with 11+ years of experience in managing all levels of multiple business processes, including planning, development, and administration. Strong call center and leadership experience.
She believes in building highly effective performance-based teams focused on adding value to the customer.
Focus organizational objectives on the customer in line with the company mission.
Established key metrics, measures, and controls to achieve business and performance objectives. Analyses performance data, benchmarking with all business partners to rework processes for success.
Committed to continuous process improvements to achieve objectives, quality management.
History of fostering strong, trust-based relationships with staff, peers, upper management, vendors, and partners.
Establishes a climate that results in exceptional customer service.