Communicate the best First Impression to a Customer Support Email
How do you reply to a customer who mails you with a complaint or suggestion? More often than not, companies prepare an auto-reply that goes out to every customer irrespective …
How to Handle an Angry Customer Service Complaint on Social Media?
Dissatisfied and angry customers are part of any business. No matter how good you are, people will continue to have bad days and things will sometimes go wrong. Murphy’s Law …
Why The Best CEOs Invest in Customer Experience
Customer Service is essential for a business but it is just a part of the whole Customer Experience, defined as any interaction between the company and a customer. It could …
4 Ways to Elevate the Customer’s Experience
As I identified in my last mail, Customer Experience is the single most important metric that drives customer loyalty and creates inestimable value for your company. Fortunately it comprises of …
5 Psychology Hacks towards Brilliant Customer Service that Pay Back Instantly
Why are some businesses willing to spend a fortune on Customer Services? Because the promoters know that it plays a major part in turning a business from tepid to smoking hot. And …
Are You Getting Expected Results From Customer Support
Are you getting expected results from your Customer Support? Services you deliver are remembered for a long time. Every customer support call is an opportunity to mend fences – if …
Can you spare half an hour to grow your business with Loyal Customers
Thankfully, you don’t need a degree from Yale in rocket Science to figure out that customer loyalty is the blockbuster sequel of customer service. Customer Service is the boring sibling …
Resist overuse of Social Media for Customer Service
Social media is everywhere! And with the immediate response it promises, it seems to be an excellent option to resolve customer service issues. But is it really helping your business? …
You’re 4 steps away from winning an unhappy customer back
Warren Buffet once said, we can’t just “satisfy” the customer; we have to learn to “delight” the customer. No matter what business you’re in, dissatisfied customers are a part of …
Outsourcing Customer Services for Client Retention
Existing clients are worth more than just a predictable stream of revenue; they can become your strongest brand ambassadors. Client retention is never a one-off job- it’s a continuous process …