Top 5 Customer Support Commandments for 2019
The beginning of a new year is inevitably followed by countless articles about trends and predictions for the year. It got me thinking on how much has changed in the …
4 Customer Support Digital Trends to embrace in 2019
4 Customer Support Digital Trends to embrace in 2018 2018 is expected to be an exciting year for Customer Support domain with Augmented Reality, Omnichannel & Seamless Experiences, and CIAM …
A case study on B2B chatbots
A chatbot is designed to work faster than humans and in the process, save your organization on money and resources. Customer Support Executives are also human after all and like …
3 Ways Facebook Messenger Bots Can Perk Up Your Customer Services
Now that Facebook has virtually taken over the world, I guess the time is just ripe to introduce you to their messenger bots- AI stimulated programs that use the Facebook …
Does my business even need a Facebook messenger bot
A smartphone in hand has turned majority of earthlings into tech-loving folks. No wonder, there is an insatiable appetite for adapting interactive and fun experiences. A Facebook Messenger bot fits …
Customer Questions, answered Transparently
Give users the precise information they want- no fluff, no twisting of facts. Clear communication makes more friends and followers than circuitous interactions. Doesn’t matter how you research, develop and …
Why is Customer Feedback important now and forever
Marketing is the knight in shining armor for a business, while customer feedback is seen as a necessary evil by a majority. While business owners and managers generally agree that …
Instantly improve your Customer Service, with almost no money
Customer service is one of those fields that mandate constant attention for the simple reason of rapid evolution due to intensified demands fueled by a heightened exposure to international quality …
7 Customer Service Tips To Turn A Furious Buyer Into Your Best Friend
Running a successful business is not only about creating value for your customers and marketing it prudently so that they find you at the right time and right place; it’s …
ONE single reason why Customer Support matters to your business
How to provide great customer service? I’m sure you too must’ve tried to google it and believe our sincere efforts of the past years are also helping you in transforming …