Customer satisfaction, mercifully is largely about listening and delivering words- words that transmit the message that the customer is important and will be given a patient hearing to his or …
Have you ever tried to contact Amazon Customer Service with a complaint? I did and was left astonished. For an Indian working with Indian businesses, it came as a real …
Facing a customer directly requires some essential skills that we are communicating through our emailers and from the Open Mind Blog. Let’s take a break from the classic favorites like patience, …
The business scenario is viewing a rapid churning- something never ever imagined just a few years ago. Demand for services and products are flourishing as much as the supply, hence …
Businesses are learning the hard way that customer is still the king. Or rather, they are being forced to re-learn the ABCs of running a successful business. The cost of …
Customer Experience is central to a business’s visibility and survival in today’s tough competitive markets. A massive 97% of organizations – as part of an Oracle survey – identified enhancing customer experience …
Finding Outsourcing partners is as easy as locating a restaurant in New York. But finding a trusted outsourcing partner is more difficult than locating a 3 Star Michelin in the …
Open Mind Services Limited, a specialized Outsource Service company continues to assist its clients serve their clients for more than 15 years now. We offer a Dedicated Empathetic HelpDesk for …
The need for a outsourced medical call center in a hospital Open Mind Services Limited, a specialized Outsource Service company continues to assist its clients serve their clients for more …
Loyal customers- customers who are eager to refer your business to friends and family- are as rare as the tiger in India. Fortunately though, it isn’t too hard to convert …
