Services Overview
Open Mind Services Limited is a trusted partner for organizations seeking reliable customer support solutions. With almost two decades of experience, we specialize in managing inbound call centers, help-desks, and lead management services across diverse industries. Our team is trained, empathetic, and committed to delivering consistent service quality aligned with client expectations.
We manage incoming customer calls professionally, ensuring every call is answered promptly and resolved efficiently. Whether it’s for customer support, inquiries, or information, our team ensures a seamless communication experience. Read more
Our helpdesk teams handle customer queries through voice and email channels. We support service requests, order status updates, complaint handling, and general assistance — all managed with courtesy, accuracy, and efficiency. Read more
We track, follow up, and update lead data in real time. Our agents ensure that every potential lead is properly handled and categorized based on its status, enabling your sales team to focus on high-priority prospects. Read more
We operate specialized helplines for hospitals and healthcare providers. These include support for renal care, diabetic patients, orthopaedic queries, cancer support lines, and more — delivered with empathy and clarity. Read more
We develop CRM tools tailored to your business needs. These platforms help manage customer interactions, lead tracking, and support workflows, offering better visibility and efficiency in day-to-day operations. Read more
We build conversational bots that respond to your customers in real time — on your website, WhatsApp, or helplines. These automated tools help manage FAQs, appointment bookings, and basic service support 24/7. Read more
Our intelligent IVR systems guide customers to the right department using customizable menus and multi-language options, reducing wait times and improving user experience. Read more
We provide detailed reporting dashboards to track call volumes, lead performance, team productivity, customer satisfaction, and more. These insights help clients take informed decisions and identify areas for improvement. Read more