All businesses need a robust Consumer Connect centre, wherein a customer can log his complaint and get the same resolved- be it Consumer Goods Industry, Medical Equipment, Industrial Equipment, White Goods Manufacturing or any other such industry where customers are paramount. Over the years, Open Mind Services Limited has excelled in this category of Complaint Management.
Our systems not only record the customers complaint on a CRM, but also make sure that the complaint is resolved within the specified time frame. While resolving every customer complaint, we also record important parameters like:
- Response time of the technicians on a particular complaint
- Time taken to resolve the issue
- Reasons for Delay
- Efficiency of the team
Recording above parameters and other data points gives the organization an accurate figure of the number of calls coming in, as also helps them in improving its own internal systems.
Our organization comes from a very proficient medical background. We are one of the leading organizations to provide backend support for medical equipments. We form a single connect point for all your customer related complaints. The complaints are then forwarded to the field staffs which help in speeding up the process. We also provide thorough communication to the customers through SMS and Email, which helps the customers to understand the process better. We have a follow-up and feedback system which helps organization to satisfy its customers better and to analyze employee productivity.