VOICE AGENT

Live

Suhani is on a call

Customer

Hi, I just received my order,
but the size is wrong!

AI agent

Hi! I'm really sorry about
that, I'll be happy to help.

Customer

Could you confirm the size
you ordered and received?

Nearly Two Decades of Customer Experience.
Now Powered by AI.

Traditional Contact Centers • AI Automation • Hybrid Customer Support

From fully managed customer support to AI powered voice and chat automation, Open Mind helps businesses choose the model that works for them: human, AI, or a combination of both. Backed by nearly two decades of customer service experience, we bring together trained people, proven processes and intelligent technology to deliver better customer experiences at scale.

Explore Services

VOICE AGENT

Live

Suhani is on a call

Customer

Hi, I just received my order,
but the size is wrong!

AI agent

Hi! I'm really sorry about
that, I'll be happy to help.

Customer

Could you confirm the size
you ordered and received?

01Hybrid Contact Center

Every Customer Starts Here

From the first interaction to final resolution, our trained customer support teams manage calls, emails and chats with empathy, accuracy and defined service levels. Backed by nearly two decades of contact centre experience, we become an extension of your customer service team.

Trusted by Apollo, Rainbow, Cloud Nine & Baxter/Vantive India

Learn more

02AI Voice Support

AI Voice Agents That Understand Your Customers

Move beyond traditional Press 1, Press 2 IVRs. Our AI voice agents understand natural conversations, respond in multiple languages, handle routine customer requests and seamlessly transfer complex interactions to your human team.

24/7 • Multilingual • Natural Conversations • Human Escalation

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03AI Chat Support

Customer Conversations. Automated Intelligently.

Deploy AI powered chat agents across WhatsApp, your website and other digital channels. From answering enquiries and qualifying leads to booking appointments, providing service updates and handling support requests, the service is available 24/7 with seamless escalation to your team whenever human intervention is needed.

WhatsApp • Web • Multilingual • Human Escalation

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04Business Automation

Automate the Work Behind Customer Service

Automate repetitive processes such as lead allocation, follow ups, reminders, escalations, ticket updates and customer notifications. We connect your CRM, communication channels and business workflows so your teams spend less time on routine tasks and more time where human attention matters.

Data-driven insights for smarter decisions

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05Reports & Analytics

Turn Customer Interactions Into Business Insights

Get real time visibility into call volumes, response times, lead status, service levels, customer issues and team performance. Our dashboards and MIS reports help management identify trends, spot bottlenecks and make faster, data backed decisions.

NASSCOM member · ISO certified

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06CRM Solutions

Technology Built Around Your Processes

Every business works differently. We build customized CRM modules, ticketing systems and workflow solutions around your sales, service and field operations, or integrate automation with the systems you already use.

Customized • Integrated • Automated • Your Data

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Testimonial

Trusted Partnerships. Measurable Outcomes.

We’re working with 30 seats — 5x what we had — and booking about a lakh appointments a month. Phenomenal.

Nishant Mishra

VP Marketing, Rainbow Hospitals (at the time)

Neeraj Lal

COO, Apollo Hospitals, Gujarat Region

“Openmind has been an exceptional partner for Apollo Hospitals Ahmedabad. We’ve tied up with them last year to improve our call center operations & their professionalism, business-friendly approach, and commitment to our shared vision of improving the patient experience have made a significant impact.”