Our Story
From one floor in India to a growing CX partner — built on obsession, not outsourcing.
In 2003, customer support was a checkbox. We saw it as leverage. Open Mind Services was founded to prove that empathetic, well-trained people with the right systems could turn every ticket into retention and every conversation into revenue.
For over two decades, we've partnered with ambitious brands who believe that how you support is how you grow. We've evolved from voice-only to AI-augmented omnichannel, but the principle remains: people, process, performance — in that order.
Today we power support for brands across healthcare and retail, maintain 4.8+ CSAT, and operate from our delivery centers in Gurgaon, Delhi, and Gujarat.
2003
Foundation
Started with a focused team building voice support for clients.
2011
Expansion
Grew delivery capacity and broadened the client base.
2016
Digital Pivot
Launched omnichannel CX suite — chat, email, social, and automation.
2024
Intelligence Layer
AI-assisted QA, sentiment, and workforce optimization at scale.