Our Story
From One Delivery Centre to a Trusted Customer Experience Partner
Open Mind Services was founded in 2003 with the belief that empathetic, well-trained people, supported by the right systems, can turn every customer interaction into an opportunity to build trust, loyalty and long-term value.
For over two decades, we've partnered with ambitious brands who believe that how you support is how you grow. We've evolved from voice-only to AI-augmented omnichannel, but the principle remains: people, process, performance — in that order.
Today, we support brands across healthcare and retail from our delivery centres in Gurugram, Delhi and Gujarat.
2003
Foundation
Started with a focused team building voice support for clients.
2011
Expansion
Grew delivery capacity and broadened the client base.
2016
Digital Pivot
Launched omnichannel CX suite — chat, email, social, and automation.
2024
Intelligence Layer
AI-assisted QA, sentiment, and workforce optimization at scale.