Operational Intelligence

Turn Operational Data Into
Actionable Business Insights

Make informed decisions with dashboards that track customer-support activity, service levels, workflow performance and automation efficiency in one clear operational view.

Live • Auto-scroll • No financial data
3D LIVE PREVIEW
OPERATIONAL METRICS
Performance • Updated Live
LIVE12.4K Users
Active Users
12.4K
+8.2%
Avg Session
4m 32s
Stable
Conversion
3.6%
+0.4pp
User Growth Trend
AprOct12.4K users
Sessions
8.4K
live
Users
12.4K
live
Engagement
68%
live
WHY IT MATTERS

Move From Delayed Reports to Timely Operational Visibility

Bring customer activity, ticket flow, service-level performance and automation metrics together so operations and leadership teams can work from consistent information.

Explore Live Dashboards

Performance, SLAs, Healthcare, Automation, Ecommerce, Retail
OPERATIONAL METRICS DASHBOARD
Performance overview • Last 30 days • Updated Oct 07 2024 09:42 AM UTC
3D LIVE PREVIEW
◍
+8.2%
Active Users
12.4K
Sessions tracked
◐
Stable
Avg Session
4m 32s
Across metros
◎
+0.4pp
Conversion Rate
3.6%
Goal completion
User Growth Trend
Apr - Oct • 8.5K → 12.4K
AprJunAugOct
Monthly Active Users
Growth across cities
AprOct
Metrics based on user sessions • Operational metrics only • Refreshed every 15 min • No financial data
Operational Metrics
12.4K Active Users • 4m 32s Avg Session
LIVE
Performance Dashboard
Oct 02 2024 • India IST • Refresh LIVE
LIVE1248 Tickets
CSAT
92%+2.4%
FCR
86%+1.8%
AHT
4:32-0:21
SLA
95%+0.7%
Ticket Volume Trend
Apr - Sep • tickets only • no financial data
9.8k11.1k13k15.5k15.5k18.2k20.5k
AprMayJunJulAugSep
Ticket Overview
Total 1248 tickets • Sep 2024
1248
Resolved 86%
Pending 10%
Escalated 4%
Distribution by Priority
High312 tickets
Medium580 tickets
Low356 tickets
Performance Analytics • No financial metrics • Ticket volume only
Performance
1248 Tickets • 92% CSAT • 86% FCR
92%
SLA Tracking • Operational
Response 72%Overall 94.2%
Overall SLA
94.2%Compliant
Response72%
Resolution89%
SLA by Category
Response
92.4%
Resolution
94.8%
Escalation
93.6%
SLA Trend • Last 7 Days
On-time
94.2%
Breach Risk
2.1%
MTTR
3h 12m
Breach Alerts
High response delay
2 tickets breaching in 15m
Escalation spike
4 escalations in last hour
Queue buildup
Pending > 40 for 30m
SLA Tracking
94.2% Overall • Response 72% • MTTR 3h 12m
94.2%
MediCare Hub • Healthcare Operations
Patient flow • Doctor availability • No financial data
156 Appointments TodayQueue 5
Appointments
156
+12 today
Doctors Online
24 / 32
Apollo • Fortis
Emergency
5
Avg wait 8m
Doctor Availability
A
Dr. Anika Rao
Cardiology • Apollo
V
Dr. Vikram Jain
Orthopedics • Fortis
M
Dr. Meera Nair
Pediatrics • Max
A
Dr. Arjun Desai
Neurology • Apollo
Appointment Timeline Today
09:00 AM
Consultation • 12 slots
11:00 AM
Follow-up • 18 slots
02:00 PM
Diagnostics • 22 slots
04:00 PM
Surgery consult • 8 slots
Patient Flow Efficiency
92%
On-time
6m
Avg wait
24
Doctors
Healthcare Operations
156 Appointments Today • 24 Doctors Online
156
Automation Intelligence • Bot Operations
96.4% Bot Success
Bot Success
96.4%
Tasks Completed
12,486
+320 today
Efficiency
91.2%
Stable
Bot Performance • Last 7 days
Invoice Parser
98.2%
Support Triage
96.4%
Data Sync
94.1%
Alert Bot
91.8%
Workflow Efficiency • India
Trigger • 12,486
Process • 11,820
Complete • 11,204
No financial data • Operational count only
Automation Hours
342h / week
Failure Rate
3.6%
Automation Intelligence
96.4% Bot Success • 12,486 Tasks
96.4%
ShopDash Pulse • Commerce Operations
Orders • Returns • Payment mix • No financial amounts
Orders 24,832Returns 1,042
Payment Mix • Operational
UPI 68%
UPI 68%
COD 32%
No amount • count only
Orders by Channel • Count only
Web8,420 orders
Mobile7,640 orders
API6,880 orders
Recent Orders • No amount column
AP
Arjun Patel
#ORD-8421
Delivered
PS
Priya Sharma
#ORD-8420
In Transit
RM
Rohan Mehta
#ORD-8419
Processing
SK
Sneha Kapoor
#ORD-8418
Delivered
VS
Vikram Singh
#ORD-8417
Delivered
AG
Ananya Gupta
#ORD-8416
In Transit
Order counts only • No revenue • No pricing
E-commerce Pulse
24,832 Orders • UPI 68% • COD 32%
INDIA
Active Users
12.4K Live
Dashboards
6 Live
SLA Uptime
99.4%
Freshness
< 60s
Tracking
Operational only
Financial data
Zero
Operational Metrics — 12.4K Active Users • 4m 32s Avg Session

Key Capabilities

Built for operational scale
◍
Operational user lens
Active users, session depth, conversion steps — count only, no financial metrics.
◍
SLA governance
Track MTTR, breach risk, on-time % live across metros and teams.
◐
Glass performance
60fps coverflow at 2500px perspective, backdrop-blur, orange/purple/blue orbs.

How it works — 5 steps to live truth

01
Connect
Plug support, CRM, activity
02
Normalize
Users, tickets, SLA mapped
03
Glassify
Orange/purple/blue canvas
04
Govern
SLA alerts, breach risk
05
Act
One-tap export, share
Integrations:UPI EventsShopify OrdersZoho TicketsFreshdeskApollo HISBot FrameworkAnalytics SDKWebhook

Use Cases

Retail ops: 2,847 stores
Order counts & fulfillment trends in one view
Healthcare: 156 appointments/day
Fortis, Max, Apollo slot fill & doctor availability
Automation: 12,486 tasks/week
Bot success 96.4% with failure drilldown, no cost metrics

Operational Reporting and Management Insights

Faster Decisions
Than manual spreadsheets
Consistent Data
One view across teams
Configurable
Around your own KPIs
Operational data only — customer activity, tickets, service levels and automation metrics. Financial and revenue data are outside the standard scope; talk to us about what can be connected for your operation.

FAQ

No. Dashboards are limited to operational data — activity counts, service-level percentages and time metrics. Financial and revenue data are outside the standard scope; tell us if your reporting needs to include them.
Bring your dashboards to glass.
Ship the full-bleed edge-to-edge coverflow with updated transform, auto-scroll 3500ms, pause on hover, orange-purple-blue glass, zero revenue data.
Book a Demo
Built with 6 code dashboards • Tailwind • Inter • glass: bg-white/70 backdrop-blur-xl • perspective 2500px • auto-scroll 3500ms • no revenue
Talk to us