This policy explains how Open Mind Services Limited collects, uses, stores, shares and protects personal data when you visit our website, submit an enquiry, apply for a role, use a demonstration, or interact with services operated by us.
Depending on your interaction, we may collect your name, business contact details, company information, enquiry or complaint details, recruitment information, communication records, and limited device or usage data. Service interactions handled on behalf of clients may separately contain sensitive information, governed by the relevant client agreement.
Your data is used to assist with your requests, improve our chatbot and voice services, and monitor service quality.
We process personal data for stated purposes and on an appropriate legal basis, which may include consent, providing a requested service, meeting contractual requirements, or complying with law. You can ask during a chat or email us at connect@openmind.in at any time to withdraw consent where consent is the basis for processing.
We retain personal data only for as long as required for the purpose for which it was collected, contractual obligations, security, dispute handling and applicable legal requirements.
We never sell your data. Your information may only be shared with legal authorities (if required by law) or trusted service partners working under strict privacy agreements.
We use secure technology to protect your information from unauthorized access and misuse.
Under the Digital Personal Data Protection Act, 2023 and other applicable law, you can request access to your data, ask for corrections or deletion, withdraw consent, or file a complaint. Contact us using the details below to submit a request; we may ask for information to verify your identity before acting on it, and unresolved grievances can be escalated to the contact listed here.
Ajay Kumar — connect@openmind.in — +91 8800600118