We at Open Mind Services Limited value your privacy. This policy outlines how we collect, use, store, and protect your personal data when you interact with our chatbot, voicebot, or customer support services.
We collect your name, contact details like email or phone number, and details of your query or complaint. Device or location data is only collected with your consent. We do not collect any sensitive data like Aadhaar, PAN, or bank details.
Your data is used to assist with your requests, improve our chatbot and voice services, and monitor service quality.
We only collect and use your data if you clearly agree to it. You can ask during a chat or email us at connect@openmind.in at any time to withdraw your consent.
Information is retained only as long as necessary to resolve your issue, and is then securely deleted.
We never sell your data. Your information may only be shared with legal authorities (if required by law) or trusted service partners working under strict privacy agreements.
We use secure technology to protect your information from unauthorized access and misuse.
Under the Digital Personal Data Protection Act, 2023, you can request access to your data, ask for corrections or deletion, withdraw consent, or file a complaint.
Ajay Kumar — connect@openmind.in — +91 8800600118