Say What You Need, Skip the Menu
Traditional IVRs make customers punch through five menus to reach a human. Open Mind's Generative AI IVR listens to what's actually being asked, in natural language, and routes the call immediately, detecting frustration early and escalating it before it becomes a bigger problem.
Natural language understanding with no rigid menu trees
Callers describe the problem in normal speech instead of punching through menu numbers. The IVR understands intent, asks clarifying questions, and never forces a "press three for billing" step.
- Open ended conversation instead of rigid menu trees
- Handles accents, mumbling, and interrupted sentences
- Confirms intent naturally before acting
Real-time sentiment detection and intelligent call routing
Every call is routed by what the caller actually means, matched to the right queue, team, or system in real time instead of a fixed number tree.
- Intent based routing to the right team instantly
- Peak hour overflow balanced automatically
- Priority lanes for repeating and high value callers
Multilingual voice support
The moment a caller needs a person, the call moves to a human agent without a reset. Transcript, intent, and frustration score ride along with the transfer.
- Handoff with full context carried over
- No repetition and no lost history for the customer
- Agents see intent and sentiment before they pick up
Seamless handoff to a human agent when needed
The AI reads tone, pace, and repeated attempts to spot frustration early, then escalates before the caller gives up or churns.
- Sentiment scored in real time on every call
- Repeated attempts trigger faster routing
- At risk callers reach senior agents first
Reduces average call resolution time
Callers speak in their own language and still get the same fast, natural response, with no separate lines and no language menus.
- Hindi, Tamil, Telugu, Bengali, Marathi and English variants
- Language detected from the first sentence
- Consistent tone across every market served
Works alongside your existing telephony setup
The IVR sits on top of your existing telephony stack and connects to your CRM, billing, and knowledge bases through APIs.
- SIP and PSTN connectors for your current setup
- CRM and billing data pulled into the conversation
- Deployed as an overlay, not a rip and replace
Banking and finance
Handles balance checks, loan inquiries, and payment requests through natural conversation instead of rigid IVR menus.
A customer asks about a failed transaction in their own words. The IVR pulls the latest account status, resolves the query instantly, and only hands over to a human when authentication or a dispute file is required.
Telecom and ISPs
Resolves billing questions, plan changes, and outage updates automatically, escalating only when technical diagnostics are needed.
A subscriber reporting a service outage is routed straight to the right queue in their preferred language. Routine plan changes and billing questions are resolved without a transfer, and only real faults reach the technical desk.
Frustrated caller detection
Detects tone and repeated attempts, prioritizes and routes to senior agents with full context to prevent churn.
A frustrated caller is detected by tone and routing history, then prioritized for faster human escalation with the full conversation context attached, turning a likely churn into a salvageable relationship.
Talk to it yourself
Four real proof-of-concept voice bots, one per industry — share a few details once, then talk to any of them live.
So we can follow up if you want a version of this built for your own business. Takes 10 seconds — then talk to any of the four demo bots below.
Common questions
Everything about handoff, languages and telephony integration.
Ready to talk about Generative AI IVR?
Schedule a live conversation with our product team. We'll walk you through routing, language coverage, and handoff design for your stack.