Four engagements across healthcare, medtech, and retail — documented end to end, from the challenge to the outcome.
Global Medical Device Brand
A globally recognized Japanese medical device manufacturer deployed thousands of critical-care devices across India. Open Mind runs their centralized service support engine — complaint logging, field coordination, and escalations in one system.
New Delhi, India
A renowned multispeciality hospital in New Delhi trusted Open Mind with its front-line patient communication — inbound and outbound support across thousands of appointments every year.
Data analysis and follow-up by tele calling
Since 2007, Open Mind has powered a home-based critical care program for a leading global healthcare provider — coordinating medication, therapy adherence, and multilingual patient support across India.
HR & call centre technology for better employee relations
For Bharti Retail — Walmart, Open Mind built MyHR, a voice-based HR helpline that connects a country-wide workforce to their HR policies, salary queries, and grievances on a single toll-free call.
If Open Mind has helped your business, we'd love to share your story here — from the first call to the final outcome.