Customer-support engagements across healthcare, medtech and retail, documented end to end, from the challenge to the outcome.
Global Medical Device Brand
A global medical-device manufacturer needed a coordinated support process for critical-care equipment deployed across India. Open Mind manages complaint logging, field-service coordination and escalation tracking through a centralized support operation.
New Delhi, India
A multispeciality hospital in New Delhi engaged Open Mind to manage its front-line patient communication — inbound and outbound support across appointments handled every year.
Data analysis and follow-up by tele calling
Since 2007, Open Mind has managed a home-based critical care support program for a global healthcare provider — coordinating medication, therapy adherence, and multilingual patient support across India.
HR & call centre technology for better employee relations
For Bharti Retail — Walmart, Open Mind built MyHR, a voice-based HR helpline that connects a country-wide workforce to their HR policies, salary queries, and grievances on a single toll-free call.
Talk to our team about the service model, workflow and technology used in an engagement relevant to your business.